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Sunnebeam Resort

Booking Terms and Conditions

SUNNEBEAM PARADISE PRIVATE RESORT RULES AND REGULATION

1. SUNNEBEAM PARADISE PRIVATE RESORT "LIMITED SERVICE" CONCEPT

  1. All that is necessary and essential to ensure a good night's sleep.
  2. Safe, clean and comfortable environment.
  3. Clean en-suite bathroom with shower.
  4. All rooms come equipped with air conditioning.
  5. Limited housekeeping services.
  6. Friendly and helpful employees and staff.

2. RESERVATIONS

All room reservations, enquiries, or cancellations please contact us at booking@sunnebeam.com 

Payment for a 50% of your total booking amount MUST be made at the time of the reservation, and the balance to be fully paid before your check-in or upon arrival at the Resort. All bookings will be charged to via a payment instrument made available by us from time to time i.e credit or debit card, online transfer or cash. 

For the walk-in guests, payment by valid credit card and/or cash. Please note that your booking is only valid if you receive a valid reference/booking number sent to your email address. If you do not receive a Booking Confirmation number in 24 hours, please contact us at +6010- 921 6883 or email booking@sunnebeam.com 

All bookings are subject to availability.

When you first book with us, you will be registered as a "guest" of Sunnebeam Paradise Private Resort and you will be required to provide contact details which will form part of your registration. 

Once your booking has been completed, a reference number will be issued. You should present this booking ID upon check-in at the Resort, together with proof of your identity (NRIC/Passport) at the point of check-in. The person named in the booking must be the person that will actually be staying, failing which, Sunnebeam Paradise Private Resort reserves its absolute rights to cancel the room or it shall request the person named in the booking to be present during the check-in.

Your room will be held for your arrival until 1800 hours on the day of your scheduled check-in - after which the booking will be deemed cancelled, unless Resort is informed.

For multiple bookings, in the event the guest fails to check-in on time at the booking date, we may, with sole and absolute discretion, shall accommodate a new guest to the rooms for the remaining booking terms without any further notice given to the guests. Upon that, the previous booking will be deemed cancelled.

3. ROOMS

During the booking process, should the type of room you require not available, then an alternative one will be displayed subject to the availability. At all material times during your booking process, please ensure that your booking reflects exactly as per your requirement i.e booking dates, room types, room rates, number of guest(s) etc in proper manner, failing which, we shall not be responsible and/or liable for your booking.

Housekeeping is NOT available for 3 days and 2 nights stay. In anticipation of individual concern of guests, housekeeping should not enter a guest room during a stay or approved by the guest or to comply with established safety protocols. Housekeeping should maintain the practice of cleaning and disinfecting rooms thoroughly following check-out. (If any issue, we can assist from 9am-7pm).

Guest(s) is not allowed to bring in to the room as per the followings:

  • no pets, livestock.
  • any non-prescribed drugs, flammable liquid, bio hazard, heavy machinery.
  • any electronic/electrical appliances which may interfere or obstruct with the Resort's computer network/systems.
  • any kitchen utensils for cooking purpose.
  • any other items which may disrupt directly or indirectly our Resort operation or interrupt other guests' stays in our Resort.

4. CHECK IN AND OUT TIME

Resort operates on a strict arrival check-in and check-out policy.

Check-In Time   : 1500 - 1900 hours onwards

Check-Out Time : 1200 hours

If check-out is beyond 1200 hours, an additional one (1) night's stay is subject to availability and an additional room rate in real time will be imposed without further notice to the guest.

Latest time of arrival is 1800 hours on the booking date, failing which, your booking is deemed cancelled. We shall reserve our absolute rights to re-sell the room to our guest(s) without further notice to you.

5. CHANGES AND CANCELLATIONS

Once bookings made and/or guest(s) checked in, bookings are non-refundable. 

Any changes/re-schedule of your room booking/event/activity/seminar/team building MUST be done/made 7 days before your scheduled check-in date. 

Any changes regarding the date, room category, duration of stay of your room booking/ event/activity/seminar/team building will require you to cancel your initial booking and re-book your stay with the Resort. 

The payment paid are deemed forfeited & non-refundable for any cancellations of room bookings / multi-nights bookings/event/activity/seminar/team building.

This credit is not transferable to any other parties.

6. PROMOTION Terms & Conditions

The following Terms & Conditions apply to all promotions and offers offered by Sunnebeam Paradise Private Resort. 

Promotions are only valid for the period as specified in the coupon and it shall varies as per the respective Resort.

Coupons are only valid at the respective Resort, as specified in the coupons.

Irregularities between the date, room number and the issuer will invalidate any coupons.

Sunnebeam Paradise Private Resort or its promotional partners shall reserve their absolute rights to hold on the coupon without any reason or/and may cancel the coupon without notice immediately without being liable for any refund or compensation under the following circumstances (but not limited to) where:-

  • the payment for this coupon is fraudulent (i.e. using a fraudulent credit card), the credit card by which you paid for this coupon has been reported lost or stolen; the booking is counterfeit or fraudulently obtained;
  • the booking of our Resort Room(s) has been done fraudulently or unlawfully or has been purchased from a party not authorized by us;
  • the coupon has been altered by anyone other than us or our promotional partners or has been tampered with or defaced (in which case we reserve the rights to retain such coupon).
  • Promotion items and prices are subject to changes without notices.
  • At the end of your stay period, if you do not wish to use the coupons, it is deemed cancelled.
  • Any request for the coupons to be used at future stay periods will not be entertained.
  • No cash-ins i.e. exchange of cash by Resort or its promotional partners will be allowed under any circumstances, nor will any promotional offers be honoured or be entertained by Resort

Sunnebeam Paradise Private Resort and its promotional partners will be the sole judge in respect of honouring any promotional offer. Sunnebeam Paradise Private Resort and its promotional partners reserve the right, exercisable in its sole discretion, to discontinue or cancel any promotional offer at any time for any reason whatsoever and without any prior notice. Any person who in the sole opinion of Sunnebeam Paradise Private Resort and its promotional partners deviates from a promotion's rules or from the Sunnebeam Paradise Private Resort 's Terms & Conditions may be disqualified without notice and without liability on the part of Sunnebeam Paradise Private Resort and its promotional partners.

Sunnebeam Paradise Private Resort and its promotional partners, its proprietors and agencies and their families are not eligible to enter any promotion offered by Sunnebeam Paradise Private Resort.

Each promotional rule shall be severable from each of the other rules, and if any rule is found to be void, invalid, or unenforceable for any reason, the remaining rules shall remain in full force and effect.

7. DAMAGE

Sunnebeam Paradise Private Resort reserves its absolute rights to commence any legal action or proceedings against the guests in relation to any damages incurred to the rooms or to the property while in the premise. Sunnebeam Paradise Private Resort also reserve it's absolute rights to charge the credit card of the said damages incurred to the rooms or to the property without any notifications and if such costs of damages are unable to recover fully from the credit card, Sunnebeam Paradise Private Resort shall commence a legal proceedings against the guests without prior notice.

8. RIGHT TO REFUSE ACCOMMODATION

Sunnebeam Paradise Private Resort reserves its absolute rights to refuse accommodation to any person(s) without any notice and may terminate the booking or stop any event immediately without being liable for any refund or compensation under the following circumstances (but not limited to) where:-

  • such action is deemed necessary for reasons of safety or security; concern any unlawful activities, disturbance or which cause public nuisance which will affect the comfort of the other guests of the Resort.
  • your conduct, status, age or physical condition or the physical condition of your luggage is deemed such as to, (i) may cause harm, discomfort or (ii) involve any hazard or risk to yourself or other persons or to our property.
  • you have committed misconduct on a previous stay and such conduct may be repeated.
  • the applicable rate or any charges or taxes payable have not been paid, the payment of your room rate is fraudulent (i.e. using a fraudulent credit card), the credit card by which you paid for the rate has been reported lost or stolen; the booking is counterfeit or fraudulently obtained.
  • the booking of our Resort Room(s) has been done fraudulently or unlawfully or has been purchased from a party not authorized by us.
  • the booking has been altered by anyone other than us or our authorized agent or has been tampered with or defaced (in which case we reserve the rights to retain such booking documentation); and/or
  • you do not register as the person stated on the booking or the person checking in cannot prove that he is the person named as per the booking (we reserve the rights to retain such booking documentation in such circumstances).

9. LIMITATION ON LIABILITY AND LAW

We are only responsible for your booking reservation and guarantee the same at the Sunnebeam Paradise Private Resort on your date of arrival as per the reservation made by you.

We only warrant that the room, as described on our Site, will be available to you.

We are not in a position to guarantee your safety against accidents, death, acts of God, flood, riot, theft, or even acts of negligence. All activities have inherent risks to health and safety and Resort will not be responsible for any eventualities related to services booked through this site.

Whilst we make every effort to ensure that the material contained on the Resort website is accurate, and all material published is in good faith, Sunnebeam Paradise Private Resort does not warrant or represent its accuracy and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage relating to the information contained in the website. Sunnebeam Paradise Private Resort will not be liable for any direct, indirect, consequential losses or damage arising out of the use of this site or any errors, inaccuracies or omissions in materials provided.

We reserve the rights to retain your credit card details and your consent to us debiting such amounts for which you are responsible for as a result of and in the event any damages caused to the Resort room by you or your guest(s) during the stay. These amounts may be debited from your card without prior notification.

We will not be held responsible for any loss or damage of property left in or damaged as a result of being in your room during your stay. We have no responsibility for any property left behind/damaged as a result of your stay.

The various linked sites on our Sunnebeam Paradise Private Resort site allows for further link-up and interaction between you and the said sites for promotions and other interactive mediums. The inclusion of all website links on our Resort site does not imply endorsement by Resort of such linked sites, or any association with its operations. Sunnebeam Paradise Private Resort is not to be held responsible to either the said sites or you assessing the said linked websites, and is further not responsible for the content of the said linked sites, and does not make any representations regarding the content or accuracy of materials on the said site.

You are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injuries and money/valuable belongings.

The laws of Malaysia shall apply to the Sunnebeam Paradise Private Resort website and the Terms & Conditions therein and court proceedings relating thereto may only be commenced in Malaysia.

Statutory Requirements. The Resort is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These requirements must be strictly observed by you, your guests and/or representatives at all times throughout your stay at the Resort.

10. DATA PROTECTION

We will retain all personal information which you provide during booking. We may need to pass this information to other parties such as our licensees and it may also be required to be provided to security and/or credit checking companies, credit and debit card companies, government and enforcement agencies and public authorities if so required, or as required by law. This may involve sending your personal information between different countries.

11. DISCLOSURE

You consent to the disclosure of your personal information to us. We shall be entitled to disclose and you irrevocably consent to our disclosure of any information pertaining to you to such extent as we may at our sole and absolute discretion deem fit to any security and/or credit checking companies, credit and debit card companies, regulatory bodies, government and enforcement agencies and public authorities if so required, or as required by law; our franchisees, our branches, related corporations, associates, subsidiaries, affiliates, assignees, proposed assignees, agents, commercial partners, service providers and/or any other parties engaged by us to enable or assist us in the provision of services or to exercise or enforce our rights hereunder and/or any other party whomsoever as we may, at our sole and absolute discretion, deem fit.

Any disclosure by us of the information referred to in this provision will not render us liable to you for any claim, loss, damage (including direct or indirect damages or loss of profits or savings) or liability howsoever arising whether in contract, negligence, or any other basis arising from or in relation to:

  • the release or disclosure of the information by us; and/or
  • the information being incorrect, erroneous or misstated; and/or
  • reliance on the information, whether caused by us or other third party's omission, misstatement, negligence or default or by technical, hardware or software failures of any kind, interruption, error, omission, viruses, delay in updating or notifying any changes in the information or otherwise howsoever."

12. WEBSITE

Sunnebeam Paradise Private Resort reserves the rights to cancel, amend or vary at any time the arrangements featured on the Resort site without prior notice.